AasthiNRI network

What certification means

Certification admits a local firm into the network. Ongoing quality, complaints, and a graduated ladder decide whether the firm keeps the badge. We guarantee a system — not perfect property outcomes.

The five admission gates

  1. 1

    Prospect

    We check that the firm is a real local operator with relevant property-service experience and is willing to join a documented network.

  2. 2

    Screening

    We confirm registrations, operating history, and field capacity before deeper review.

  3. 3

    Due Diligence

    We look at leadership background, sample client references, and unresolved integrity issues.

  4. 4

    Assessment

    We test delivery standards plus NRI readiness — remote communication, reporting, and digital workflow.

  5. 5

    Agreement

    The firm signs the network charter, including quality and escalation duties, before admission.

What we measure after certification

  • Responsiveness

    How quickly the firm acknowledges your requests.

  • Delivery

    Whether work finishes against what was agreed.

  • Documentation

    Whether records of the work exist.

  • Transparency

    Whether approvals, costs, and evidence are visible to you.

  • Customer Experience

    What owners report after completed work.

  • Complaints

    Volume and seriousness of problems raised.

  • Escalations

    How often issues need network review, and how they end.

  • Technology Compliance

    Whether the firm uses the required network workflows.

  • Integrity

    Material exceptions or concerns that affect trust.

  • Retention

    Whether owners continue with the firm.

How complaints work

  1. Start with your local firm — they remain your first point of contact.
  2. If that fails, owners on a network firm use Raise a Concern with AasthiNRI in the owner portal (My Firm → Details). There is no form on this site.
  3. AasthiNRI reviews the concern against network standards.

What AasthiNRI can and cannot do

Can

  • Review a concern.
  • Require the firm to respond locally.
  • Raise monitoring.
  • Suspend or remove network certification.

Cannot

  • Manage the property day to day.
  • Promise every contractor or every dispute.
  • Treat /verify as a listing marketplace.
  • Freeze the firm's workspace unless a separate commercial action says so.

What we don't promise

AasthiNRI cannot promise that nothing will ever go wrong, every contractor will perform perfectly, or every dispute will disappear. Property is too complex for such promises. What we provide is a system so responsibility is visible, important decisions are documented, work can be evidenced, performance can be measured, and problems have somewhere to go.

How certification can be lost

  1. Observation

    AasthiNRI records a concern; the firm stays certified.

  2. Corrective action

    The firm must fix a named issue by a date.

  3. Enhanced monitoring

    The firm stays in the network under closer watch.

  4. Suspension

    The public badge is paused. Do not treat the firm as currently certified.

  5. Decertification

    The firm is no longer certified. Workspace tools may still work.

Network accountability

If something goes wrong, you can escalate

If something goes wrong with your local firm, you have AasthiNRI to escalate to. We review the case and take action — up to and including suspending a firm's certification.

  1. 1. Report

    Raise the issue when your local firm falls short.

  2. 2. Review

    AasthiNRI reviews the case with network standards.

  3. 3. Action

    We can act — up to suspending a firm's certification.

How it works — local execution with network trust.

Find a Certified FirmFor local firms